This policy explains what information we collect when you use wdfreelance.com, why we collect it, and the choices you have. By using our website you agree to the practices described below.

1. Who we are

WD Freelance is a digital solutions business operated by PlexusByte Enterprise, an SSM-registered enterprise in Malaysia. If you have any questions about this policy or your data, contact us at [email protected].

2. Information we collect

We only collect what we need to respond to you and improve our service:

• Details you give us — your name, email, project type and message when you submit the inquiry form, chat with our AI assistant, or contact us on WhatsApp.
• Chat content — messages you send to the on-site AI assistant, so we can answer you and follow up on your enquiry.
• Usage data — basic, non-identifying information such as pages visited and which projects draw interest, collected through cookies to help us improve the site.
• Preferences — your language choice and returning-visitor chat history, stored in your browser.

3. How we use your information

• To reply to your enquiries and provide quotes or proposals.
• To follow up on a conversation you started with us.
• To operate, secure and improve the website and our services.
• To send you information you have requested. We do not send unsolicited marketing.

4. Cookies

We use cookies to keep the site running, remember your preferences, and understand how visitors use our work. You can accept, reject, or customise non-essential cookies at any time through the cookie banner. Strictly necessary cookies (security, forms, and the AI chat) are always active.

5. Sharing your information

We do not sell your personal data. We only share it with trusted service providers that help us run the site — for example our hosting provider and the AI service that powers the chat assistant — and only to the extent needed to deliver the service. We may also disclose information where required by Malaysian law.

6. Data retention

We keep enquiry and lead information only for as long as needed to serve you and for reasonable business records. Chat sessions stored in your browser expire automatically after 7 days. You can ask us to delete your information at any time.

7. Your rights

Under Malaysia’s Personal Data Protection Act 2010 (PDPA), you may request access to, correction of, or deletion of your personal data, and you may withdraw consent for us to contact you. To exercise any of these rights, email us at [email protected].

8. Data security

We take reasonable technical and organisational measures to protect your information. The site is served over HTTPS and access to enquiry data is restricted. No method of transmission over the internet is completely secure, but we work to keep your data safe.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be available here with a revised update date.

Questions about your privacy? Email [email protected] or message us on WhatsApp.

These terms govern your use of wdfreelance.com and any services you engage from us. By using this website or working with us, you agree to these terms.

1. About us

WD Freelance is a digital solutions business operated by PlexusByte Enterprise, an SSM-registered enterprise in Malaysia, offering web development, web design, e-commerce, technical SEO, and AI & automation services.

2. Use of this website

You may use this website for lawful purposes only. You agree not to misuse the site, attempt to gain unauthorised access, disrupt its operation, or use it to send spam or harmful content. We may suspend access if the site is misused.

3. Enquiries and quotations

Information on this site, including any indicative pricing, is for general guidance and does not constitute a binding offer. A project only becomes an agreement once we confirm scope, price and timeline with you in writing. Quotations are valid for the period stated in them.

4. Projects and payment

• The specific scope, deliverables, timeline and fees for any project are set out in a separate proposal or agreement.
• Unless otherwise agreed, a deposit may be required before work begins, with the balance due on completion or per the agreed milestones.
• Timelines depend on you providing content, feedback and approvals promptly.

5. Intellectual property

The content, branding, design and code of this website belong to PlexusByte Enterprise and may not be copied or reused without permission. For client projects, ownership of the final delivered work transfers to you once payment is complete, unless stated otherwise in your agreement. We may show completed work in our portfolio unless you ask us not to.

6. Third-party services

Our site and services may rely on third-party tools (for example hosting, payment, or the AI service that powers our chat assistant). We are not responsible for the availability or content of third-party services.

7. Limitation of liability

This website and its content are provided “as is” without warranties of any kind. To the fullest extent permitted by law, PlexusByte Enterprise is not liable for any indirect or consequential loss arising from your use of the website. Our total liability for any project is limited to the fees paid for that project.

8. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we handle your personal data. Please review it alongside these terms.

9. Governing law

These terms are governed by the laws of Malaysia, and any disputes are subject to the jurisdiction of the Malaysian courts.

10. Changes to these terms

We may update these terms from time to time. The latest version will always be available here with a revised update date.

Questions about these terms? Email [email protected] or message us on WhatsApp.